Troubleshooting Guide

Check your internet speed (minimum 15–25 Mbps per line). Use Ethernet or 5 GHz Wi-Fi instead of 2.4 GHz. Close other apps using bandwidth. If the problem continues, restart your router and device.

Make sure you copied the credentials exactly as provided (case-sensitive). Check expiry date of your subscription. If still not working, contact support for a refresh or replacement line.

Update your IPTV app (TiviMate, IPTV Smarters, etc.) to the latest version. Clear the app cache or reinstall it. Try on another device to confirm if the issue is app-related.

Sometimes channels are temporarily unavailable due to provider updates. Refresh your playlist/EPG. If still missing after 24h, contact support with channel names for investigation.

Standard plans allow 1 connection at a time. If you want to use multiple devices simultaneously, you’ll need a multi-connection upgrade. Contact support for options.

Check device audio settings. Change audio track inside the IPTV app (some channels have multiple). Try another player within the app settings (e.g., VLC, ExoPlayer).