Refund Policy

At UltraIPTVOnline, we aim to provide a smooth and reliable IPTV experience. Please read our refund policy carefully before purchasing a subscription.

Eligibility for refunds

• Refunds are only available within 7 days of the original purchase date.
• Refunds apply if the service is not working due to technical issues on our side that we cannot resolve.
• We do not issue refunds for problems caused by the customer’s internet connection, devices, or unsupported apps.

Non-refundable cases

• Refunds will not be granted after more than 7 days of active service.
• No refunds for partial periods (e.g., unused days/weeks within an active subscription).
• No refunds if the issue is related to third-party apps or poor internet speed on the customer’s side.

How to request a refund

To request a refund, please contact our support team with your order details:

support@ultraiptvonline.com or WhatsApp Support

Processing time

Approved refunds will be processed within 5–10 business days, depending on your payment provider.

Changes to this policy

We may update this Refund Policy at any time. Please review this page periodically for updates.

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